1. Application

1.1. These Terms and Conditions shall apply to the provision
of Services by the Service Provider to the Client.

1.2. In the event of a conflict between these Terms and
Conditions and any other terms and conditions (of the Client or otherwise), the
former shall prevail unless expressly otherwise agreed by the Service Provider
in writing.

2. The Services

2.1. With effect from the Commencement Date the Service
Provider shall, in consideration of the Fees being paid in accordance with the
Agreement, provide the Services to the Client.

2.2. The Service Provider will use reasonable care and skill
to perform the Services.

2.3. The Service Provider shall use all reasonable
endeavours to complete its obligations under the Agreement.

2.4. The Service Provider warrants that the Services shall
be provided in accordance with Good Industry Practice. In the event that a
material element of the Services is not provided in accordance with this Clause
the Service Provider’s sole responsibility will be to re-perform the relevant Services
to the required standard, provided that the Service Provider will not be liable
under this Clause if the Client fails to give written notice within 10 Business
Days of the original non-performance together with full written particulars.

2.5. The Service Provider shall ensure compliance with the
Service Provider’s Information Security Statement, Data Protection (GDPR)
Policy (“Data Protection Policy”), and Privacy Policy (“Privacy Policy”) (set
out at https://wisdomlearning.uk/privacy-policy/) as updated from time to
time.

2.6. Any customised offers provided on Wisdom Learning
website will expire and lose their validity after 30 days, unless otherwise
specified in the offer regarding its duration.

3. Payment

3.1. Unless otherwise agreed in writing all payments
required to be made pursuant to this Agreement by either Party shall be made
within 30 days of the date of the relevant invoice in UK Sterling (£) in
cleared funds to such bank as the Service Provider may from time to time
nominate, without any set-off, withholding or deduction except such amount (if
any) of tax as the Client is required to deduct or withhold by law.

3.2. The time of payment shall be of the essence. If the
Client fails to make any payment on the due date then the Service Provider
shall, without prejudice to any right which the Service Provider may have
pursuant to any statutory provision in force from time to time, have the right
to charge the Client interest on a daily basis at an annual rate equal to the
aggregate of 2% and the base rate of Santander from time to time on any sum due
and not paid on the due date. Such interest shall be calculated cumulatively on
a daily basis and shall run from day to day and accrue after as well as before
any judgement.

4. Returns
   Policy

4.1. As part of our ongoing commitment to providing the best
possible customer service around, we are proud to honour a 14 day returns
policy. We believe you have the right to change your mind – so if you purchase Course
 from Wisdom Learning or any third-party
platforms and then decide we’re not right for you, you’re entitled to a full
refund within 14 days. This policy is subject to fair usage; if one or more
staff members have fully completed a training course, or Wisdom Learning deems
the Client to have attempted to take advantage of the product before claiming a
refund, this policy will be invalidated.

4.2. Notwithstanding any conflicting provisions in the
return policy, in the event of an auto-renewal of an annual subscription, a
specific exemption shall apply. In such a scenario, once the annual
subscription is renewed subsequent to its term expiry, the learner shall
relinquish the entitlement to seek a refund, irrespective of any cause whatsoever.

4.3 The provisions contained within Clause 4 shall not have
an impact on the provisions stipulated in Clauses 10.1 and 10.6, which pertain
to the matter of refunds.

5. Confidentiality

5.1. Both the Service Provider and the Client shall
undertake that, except as provided by sub-Clause 5.2 or as authorised in
writing by the other Party, it shall at all times during the continuance of the
Agreement and for 5 years after its termination:

5.1.1. keep confidential all Confidential Information;

5.1.2. not disclose any Confidential Information to any
other Party;

5.1.3. not use any Confidential Information for any purpose
other than as contemplated by these Terms and Conditions or the Agreement;

5.1.4. not make any copies of, record in any way or part
with possession of any Confidential Information; and

5.1.5. ensure that (as applicable) none of its directors,
officers, employees, contractors, agents or advisers does any act which, if
done by that Party, would be a breach of the provisions of sub-Clauses 5.1.1 to
5.1.4. of Terms & Conditions of Use

5.2. Subject to sub-Clause 5.3, either Party may disclose
any Confidential Information to:

5.2.1. any of their subcontractors or suppliers or group companies

5.2.2. any governmental or other authority or regulatory
body; or

5.2.3. any of their employees or officers or those of any
Party described in sub-Clauses 5.2.1 or 5.2.2;

5.3. Disclosure under sub-Clause 5.2 may be made only to the
extent that is necessary for the purposes contemplated by these Terms and
Conditions and the Agreement, or as required by law and provided that the
recipients are aware of the obligations of confidentiality and (subject to any
overriding requirement existing under statute) agree to keep the confidential
information confidential and to use it only for the purposes for which the
disclosure is made. In each case the disclosing Party must first inform the
recipient that the Confidential Information is confidential, unless such information
would reasonably be understood, given the nature of the information, to be
confidential.

5.4. Either Party may use any Confidential Information for
any purpose, or disclose it to any other Party, where that Confidential
Information is or becomes public knowledge through no fault of the receiving
Party.

5.5. When using or disclosing Confidential Information under
sub-Clause 5.4, the receiving Party must ensure that it does not disclose any
part of that Confidential Information which is not public knowledge.

5.6. The provisions of this Clause 5 shall continue in force
in accordance with their terms, notwithstanding the termination of the
Agreement for any reason.

5.7. Nothing in this Clause 5 shall negate the Parties’
obligations pursuant to the Data Protection (GDPR) Policy and Privacy Policy.

5.8. Wisdom Learning and its Service Providers employ
industry-standard systems, applications, and protocols to safeguard your
personal information and mitigate the likelihood of theft, damage, loss,
unauthorised access, or misuse of information. Notwithstanding anything
contained in clause 5, and while these measures provide a robust level of
security, Wisdom Learning cannot and do not guarantee absolute protection or
security of any personal data stored by us or any third-party service
providers, despite our best efforts to preserve your privacy and data
integrity.

6. Variation
   and Amendments

6.1. If the Client wishes to vary any details of the
Schedule, it must notify the Service Provider in writing as soon as possible.
The Service Provider shall endeavour to make any required changes, and any
additional costs shall be agreed with the Client in writing before any changes
are carried out.

6.2. If, due to circumstances beyond the Service Provider’s
control, the Service Provider has to make any change in the arrangements
relating to the provision of the Services, the Service Provider shall notify
the Client immediately. The Service Provider shall endeavour to keep such
changes to a minimum and shall seek to offer the Client arrangements as close
to the original as is reasonably possible in the circumstances.

7. Termination

7.1. Either Party may terminate the Agreement by giving
written notice to the other Party if:

7.1.1. any sum owing to that Party by the other Party under
any of the provisions of the Agreement (not being the subject of a genuine and
reasonably notified dispute) is not paid within 30 days of the due date for
payment;

7.1.2. the other Party commits any other breach of any of
the provisions of the Agreement and, if the breach is capable of remedy, fails
to remedy it within 14 days after being given written notice giving full
particulars of the breach and requiring it to be remedied;

7.1.3. an encumbrancer takes possession, or where the other
Party is a company, a receiver is appointed, of any of the property or assets
of that other Party;

7.1.4. the other Party makes any voluntary arrangement with
its creditors or, being a company, becomes subject to an administration order
(within the meaning of the Insolvency Act 1986);

7.1.5. the other Party, being an individual or firm, has a
bankruptcy order made against it or, being a company, goes into liquidation
(except for the purposes of bona fide amalgamation or reconstruction and in
such a manner that the company resulting therefrom effectively agrees to be
bound by or assume the obligations imposed on that other Party under this
Agreement);

7.1.6. anything analogous to any of the foregoing under the
law of any jurisdiction occurs in relation to the other Party;

7.1.7. the other Party ceases, or threatens to cease, to
carry on business;

7.1.8. control of the other Party is acquired by any person
or connected persons not having control of that other Party on the date of the
Agreement. For the purposes of this Clause 7, “control” and “connected persons”
shall have the meanings ascribed thereto by Sections 1124 and 1122 respectively
of the Corporation Tax Act 2010.

7.2. For the purposes of sub-Clause 7.1.2, a breach shall be
considered capable of remedy if the Party in breach can comply with the
provision in question in all respects.

7.3. In the event of termination under sub-Clause 7.1 the
Service Provider shall retain such sums due and already paid to it by the
Client on a pro-rata basis for the services provided up to the date of
termination (other than due to default or event affecting the Client under 7.1
in which case the Service provider shall be entitled to retain all such pre-paid
fees) without prejudice to any other rights the Service Provider may have
whether at law or otherwise.

7.4. If a term licence has been purchased by the Client, a
minimum of 30 days’ written notice is required for termination. The Client
shall not be entitled to a refund if the term licence is terminated part way
through the contracted term (as shown in the Schedule, order confirmation or
any renewal) or if the Client has outstanding credits.

7.5. Termination of the Agreement is without prejudice to the
rights, duties and liabilities of either Party accrued prior to termination.
The Clauses in the Agreement which expressly or impliedly have effect after
termination shall continue to be enforceable notwithstanding termination or
expiry.

8. Limitation
   of Liability

8.1. The following provisions set out the entire financial
liability of the Parties (including any liability for the acts or omissions of
their employees, agents, and sub-contractors) in respect of:

8.1.1. any breach of the Agreement including these Terms and
Conditions and any indemnity howsoever arising;

8.1.2. any representation, misrepresentation (whether
innocent or negligent) statement or tortious act or omission (including without
limitation negligence) arising under or in connection with Terms and
Conditions.

8.2. Except as expressly and specifically provided in these
Terms and Conditions, all warranties, conditions and other terms implied by
statute, common law or otherwise are, to the fullest extent permitted by law,
excluded from these Terms and Conditions.

8.3. Nothing in these Terms and Conditions excludes the
liability of either Party:

8.3.1. for death or personal injury caused by a Parties’
negligence; or

8.3.2. for fraud or fraudulent misrepresentation.

8.4. Other than in relation to any liability under Clause
8.3, the Parties shall not in any circumstances be liable, whether in tort
(including for negligence or breach of statutory duty howsoever arising),
contract, misrepresentation (whether innocent or negligent) or otherwise for:

8.4.1. loss of profits; or

8.4.2. loss of business; or

8.4.3. depletion of goodwill or similar losses; or

8.4.4. loss of anticipated savings; or

8.4.5. loss of goods; or 

8.4.6. loss of use; or

8.4.7. loss or corruption of data or information; or

8.4.8. any special, indirect, consequential, or pure
economic loss, costs, damages, charges, or expenses.

8.5. The Service Provider makes no representations and the
Client acknowledges that the output of the Services will not automatically
enable the Client to comply with applicable law (including intellectual
property laws) as legal compliance depends on many other factors, which are the
responsibility of and within the control of the Client. Accordingly, except for
any breach of an express obligation in this Agreement by the Service Provider
for which the Service Provider is held liable as being in 8 of 18 Terms &
Conditions of Use breach of contract, the Service Provider will not be liable
to the Client for any failure by the Client, its employees, agent or
contractors to comply with applicable law.

8.6. Other than in relation to any liability under Clause
8.3, each Party’s total aggregate liability in contract, tort (including
without limitation negligence or breach of statutory duty howsoever arising), misrepresentation
(whether innocent or negligent), restitution or otherwise, arising in
connection with the performance or contemplated performance of these Terms and
Conditions shall in all circumstances be limited to 125% of the amount actually
paid by the Client to the Service Provider under this Agreement in the 12
months preceding the date on which the claim arose.

9. Intellectual
   Property Rights

9.1. Unless otherwise agreed between the parties, all
Intellectual Property Rights in and to the Services belong, and shall belong,
to the Service Provider and/or its licensors.

9.2. The Client shall, at the expense of the Service
Provider, take all such steps as the Service Provider may reasonably require to
assist the Service Provider in maintaining the validity and enforceability of
the Intellectual Property Rights of the Service Provider during the term of
this Agreement.

9.3. Without prejudice to the right of the Client or any
third Party to challenge the validity of any Intellectual Property Rights of
the Service Provider, the Client shall not do or authorise any third Party to
do any act which would or might invalidate or be inconsistent with any
Intellectual Property Rights of the Service Provider and shall not omit or
authorise any third party to omit to do any act which, by its omission, would
have that effect or character.

9.4. Service Provider owns the Intellectual Property Rights
in the Services and the Client acknowledges the validity and enforceability of
such rights.

9.5. The Client shall not:

9.5.1. copy the Service Provider’s Services or any part of
any of them;

9.5.2. modify, adapt, develop, create any derivative work,
reverse engineer, decompile, disassemble or carry out any act otherwise
restricted by copyright or other Intellectual Property Rights in the Service
Provider’s Services. The Client is granted no rights under this Agreement
except as expressly stated and the Service Provider expressly reserves all
Intellectual Property Rights and its other rights in and to the Service
Provider’s Services.

9.6. The Client shall ensure that use of any of the Trade
Marks shall be in the style and form available from the Service Provider on
request and shall be used in a manner approved from time to time by the Service
Provider and accompanied by an acknowledgement in a form approved by the
Service Provider.

9.7. The Client shall not:

9.7.1. use any of the Trade Marks in any way which might
prejudice their distinctiveness or validity or the goodwill of the Service
Provider therein;

9.7.2. use in relation to the Service Provider Services any
trademarks other than the Trade Marks without obtaining the prior written
consent of the Service Provider;

9.7.3. use any trademarks or trade names so resembling any
trademark or trade names of the Service Provider as to be likely to cause
confusion or deception. or

9.7.4. use or display any accrediting body marks that may be
used by a client who has utilised a Service Provider Product without the
express permission of Service Provider in writing. Client agrees to indemnify the
Service Provider on a defend and settle basis against any and all direct losses
suffered by Service Provider through any misuse by Client utilising an
accrediting body mark in contravention to this Clause 9.7.4

9.8. Other than the licences expressly granted under this
Agreement, neither Party grants any licence of, right in or makes any
assignment of any of its Intellectual Property Rights. In particular, except as
expressly provided in this Agreement, the Client shall have no rights in
respect of any trade names or trademarks used by the Service Provider in
relation to the Service Provider Services or their associated goodwill, and the
Client hereby acknowledges that all such rights and goodwill shall inure for
the benefit of and are (and shall remain) vested in, the Service Provider
provided that this Clause shall not apply in relation to the use by the Service
10  Terms & Conditions of Use Provider of the Client’s logo or
branding which the Client permits the Service Provider to use to personalise
the Services solely for the Client.

9.9. At the reasonable request of the Service Provider, the
Client shall do or procure to be done (at the Service Provider’s cost), all
such further acts and things (including the execution of documents) as the
Service Provider shall reasonably require to give the Service Provider the full
benefit of this Agreement.

9.10. The Client shall as soon as reasonably possible give
notice in writing to Service Provider in the event that it becomes aware of:

9.10.1. any infringement or suspected infringement of the
Trade Marks or any other Intellectual Property Rights in or relating to the
Services; and

9.10.2. any claim that the receipt of the Services by the
Client, whether or not under the Trade Marks, infringes the rights of any third
Party.

9.11. In the case of any matter falling within Clause
9.10.1:

9.11.1. the Service Provider shall, in its reasonable
discretion, determine what action if any shall be taken in respect of the
matter; and

9.11.2. the Service Provider will take only those actions
that it deems necessary and reasonable, and that the costs and damages it
recovers will be limited to those that are reasonable and necessary. This would
ensure that the Service Provider’s actions are consistent with its discretion
and that the Client’s rights are protected;

9.12. In the case of any matter falling within Clause
9.10.2:

9.12.1. the Service Provider shall defend or settle on
behalf of the Client, its officers, directors and employees against any claims
that the marketing, advertising or distribution of the Services in accordance
with this Agreement infringes any Intellectual Property Right and shall defend
the Client for and against any direct damages, losses, costs and expenses (including
reasonable legal costs and expenses awarded against the Client in judgment or
settlement of such claims, provided that: (i) the Service Provider is given
such notice of such claim as is reasonable in the circumstances; (ii) the
client’s cooperation is limited to providing reasonable assistance to the
Service Provider in its defence or settlement of the claim. Service Provider
must obtain the Client’s approval for any settlement of the claim and that the
Client must not unreasonably withhold such approval.

9.12.2. In the defence or settlement of the claim, the
Service Provider may obtain for the Client the right to continue using Services
in the manner contemplated by this Agreement, replace or modify the Services so
that it becomes non-infringing or, if such remedies are not reasonably
available, terminate this Agreement forthwith by notice in writing and without
liability to the Client other than for a refund of any Fees paid in advance for
Services which the Client has been unable to receive. For the avoidance of
doubt, nothing in this Clause shall negate the Client’s obligation to mitigate
its costs. The Service Provider shall not in any circumstances have any
liability if the alleged infringement is based on: (i) a modification of the
Services by anyone other than the Service Provider; or (ii) the Client’s
marketing, advertising, distribution, or use of the Services in a manner
contrary to the instructions given to the Client by the Service Provider; or
(iii) the Client’s marketing, advertising, distribution or use of the Services
after notice of the alleged or actual infringement from the Service Provider or
any appropriate authority; or (iv) use or combination of the Services with any
other product in circumstances where, but for such combination, no infringement
would have occurred. and

9.12.3. The foregoing states the Client’s sole and exclusive
rights and remedies, and the Service Provider’s entire obligations and
liability, in the case of any matter falling under Clause 9.10.2.

9.13. Each Party shall, at the request and expense of the
other, provide all reasonable assistance to the other (including, but not
limited to, the use of its name in, or being joined as a Party to, proceedings)
in connection with any action to be taken by the other Party, provided that
that Party is given such indemnity as it may reasonably require against any
damage to its name.

10.1: Annual Subscriptions, Rights & Obligations

10.1.1: An annual subscription for courses of Wisdom
Learning refers to a payment plan where the learner pays a single fee in
advance for access to a set of courses on Wisdom Learning for a period of one
year. The learner can typically access a range of courses during the
subscription period.

10.1.2: The learner, subscribing annually to Wisdom Learning,
is limited to a maximum of 30 courses at any given time and may only begin a
new course after completing one of the initial 30, thereby ensuring a total
course count of 30.

10.1.3: Annual subscription does not include any courses
offered by Awarding bodies listed on the Wisdom Learning Website.

10.1.4: The assignment of courses to learners is subject to
availability, and if a course becomes unavailable for any reason after being
available in the course library during the subscription period, the learner
cannot take it and Wisdom Learning will not be held liable, but the learner may
take the course as soon as it becomes available in the course library.

10.1.5: In the event that a learner purchases an annual
subscription at a discounted price from Wisdom Learning, said learner shall
forfeit the right to request a refund for any reason, as a result of purchasing
said subscription at a discounted price.

10.1.6: Upon completion of 50% or more of multiple courses,
the learner shall be ineligible to request a refund from Wisdom Learning,
regardless of the cause.

10.1.7: As a point of clarification, upon purchasing an
annual subscription from Wisdom Learning to access their online courses, if the
Learner completes at least 50% of the courses and subsequently requests a
refund after completing several courses, Wisdom Learning reserves the right to
deny the Learner’s request in accordance with the Terms and Conditions
Agreement.

10.1.8: Auto-renewal applies to the Annual Subscription, and
upon renewal of the subscription following its term expiration, the learner
forfeits the right to request a refund for any reason whatsoever.

10.2: Subscriber Warranties, Rights, Representations,
& Obligations

10.2.1: Subscribers will be authorised a limited,
non-exclusive, revocable, non-transferable, and non-sublicensable access to
services that applies to the Subscriber’s Subscription Type,
subject to the following Terms of Use.

10.2.2: Wisdom Learning® is not obligated to maintain the
Website or maintain its current form by consenting to provide access. Wisdom
Learning® may change, enhance, modify, or upgrade any service and convert a
Subscriber to a new version thereof at any time in the Company’s sole
discretion, as long as it is not detrimental to the Subscriber’s use of the
services and on reasonable prior notice to the Subscriber (unless the change is
critical for business or outside the Company’s control, in which case the
Company will clarify).

10.2.3: Subscriber agrees to follow any rules or regulations
published by Wisdom Learning® regarding Subscriber Conduct. Such
rules and regulations are hereby integrated into the Terms of Use by reference.
Wisdom Learning® reserves the right to deny a Subscriber access to any service
if the Subscriber fails to abide by these Terms of Use or lacks the credibility
to do so, as per the Company’s review.

10.2.4: Subscriber agrees that Wisdom Learning® may, but is
not obligated to, monitor the Services or any part thereof, or oversee
compliance with the Terms of Use in its sole discretion. 

10.2.5: The Subscriber and any other Subscribers added to
their membership (“Authorised End Users” or “Multi-User Subscriptions”) commit,
acknowledge, and accept that:

• *Third-party access privileges are not permitted,
• *Viruses must not be accessed, stored, distributed, or transmitted by
  them,
• *All Services are to be utilised abiding by the applicable laws and
  regulations,
• *The Services or any component thereof cannot be rented, leased,
  sublicensed, resold, distributed, transferred, copied, or modified,
• *The Subscriber will not reverse engineer or seek to construct the source
  code from the object code made available hereunder, nor decompile, create,
  or attempt to create, the source code from the object code made available
  hereunder,
• *The Subscriber will not copy, distribute, edit, publicly display,
  publicly perform, republish, download, store, or transmit the Services or
  any part of them,
• *The Subscriber will not remove or attempt to remove or change any
  copyright, trademark, or other proprietary rights notices from materials
  copied from the Wisdom Learning® Website or included in the Services,
• *The Subscriber is solely responsible for obtaining, installing,
  operating, and maintaining the necessary hardware and software, along with
  ensuring network connections and telecommunication lines required to
  access and use the Services,
• *The Subscriber is not to use the Services in any way or in conjunction
  with any content, data, hardware, software, or other materials that may
  infringe or violate any third-party patent, copyright, trade secret,
  trademark, or any intellectual property right, or anything that may
  constitute defamation, libel, invasion of privacy, or violation of the
  right of publicity or other third-party rights, or that is a violation of
  any law.

10.3: Right to Cancel Order

10.3.1: Some of our courses are not included in subscription
packages and are only available for singular purchases. The following policies
are applicable for such courses:

10.3.2: The Subscriber can cancel the order within 14 days
after the order has been delivered. But the Subscriber must provide a proper
reason for cancelling. This 14-day period grants a conditional right to cancel.

10.3.3: How to cancel: Simply email us at hello@wisdomlearning.uk with the
order details to cancel the order.

10.3.4: After becoming a subscriber at Wisdom Learning, you
will have access to all our courses.
As a subscriber, you can enrol in up to 30 courses at any time. You can access
all the enrolled courses from your dashboard. If you have already enrolled in
30 courses, you must complete a course before you can enrol in more courses.

10.4: Right to Cancel Membership

Wisdom Learning® memberships are renewed after 12 months.
However, the Subscriber can cancel their membership at any time from their
account. 

The subscription is subject to auto-renewal, therefore
unless it is cancelled by the subscriber or by Wisdom Learning, it will be
renewed for the subsequent year. According to the chosen payment method,
subscribers will be charged for the subsequent billing cycle.

If the Subscriber cancels their subscription, they will lose
access to all courses they enrolled for during their Wisdom Learning membership
at the end of their billing period. 

The subscriber can view recordings of classes they’ve
already attended, but not future ones, and you won’t be able to add a new
course. 

To delete the Wisdom Learning® account, please contact
support.

10.5: Cancellation-Related Changes

10.5.1: Wisdom Learning membership can be cancelled at any
time. 

• A
  Subscriber can finalise cancellation over the phone or from their profile.
• A
  Subscriber can cancel membership and benefits by going to the Membership
  and Payments tab, where options, such as pausing your membership or
  switching to a lower-cost plan, will be available. 
• If
  the subscriber signed up for Wisdom Learning using a third-party account
  (such as an app store) as a Payment Method and wants to cancel membership,
  cancellation may need to be done through the third party. For instance,
  visit the account with the applicable third party and turn off the
  auto-renewal option, or unsubscribe from the Wisdom Learning
  service. 

10.5.2: To make the cancellation process swift, a
cancellation feature is included in the Members Area. Membership can also be
terminated by filling out this cancellation form and returning it.

10.5.3: The right to terminate the services:

**If the Subscriber does not comply with the Terms and
Conditions, including payment obligations, Wisdom Learning reserves the right
to terminate access to the Services.

**The Subscriber might receive a letter regarding the
termination of Services. The Subscriber will be notified in advance and
reimbursed for the amounts paid in advance for services that will not be
provided.

10.5.4: The Subscriber has the opportunity to renew it at
any time in the future, even after cancelling the membership. If the Subscriber
opts to renew, the account will be charged for the following year. The plan the
subscriber will be reverted to is the one he or she has cancelled previously.

10.5.5: The existing subscription will continue until the
end of its current term. And then switch to the One Course Plan if the
Subscriber chooses a reduced-price plan known as a ‘One Course Plan’.

To clarify further, if the Subscriber is currently
subscribed to a higher-priced plan (such as the annual subscription), the
current subscription will remain as is, with the membership advantages
associated with the current plan. However, the plan will change to One Course
Plan at the end of the subscription period.

10.5.6: Wisdom Learning reserves the right to modify its
service plans and prices at any moment. 

Any price adjustments will be communicated in advance by Wisdom
Learning via the members’ user interface, the membership and payments user
interface, and/or other reasonable ways, such as email. 

Membership subscription pricing changes will take effect at
the beginning of the next subscription month after the price change date. As a
precaution, we recommend reading any pricing change message carefully.

Please get in touch with us if you have any payment-related
or other membership questions.

10.5.7: We do not offer refunds or credits for partial
membership periods, lessons, or Courses.

Refunds cannot be issued without a reasonable cause, as
defined by incorrect content or pricing, certificate, course materials,
assignment retakes, or any other optional course content from the members’
area, checkout page, or any other cause deemed valid by Wisdom Learning.

When a subscription is renewed, including purchases made via
promotional communications, email, SMS, or any other method, refunds are not
available unless there is a valid cause, as defined by inaccurate content
pricing or other circumstances outlined in the Terms of Use.

10.6: The Lifetime Access

10.6.1: By enrolling in our Prime Learners program for a
one-time fee the learner shall be granted instant, unlimited, and lifetime
access to 1500+ courses offered by us, including all future updates and
additions.

10.6.2: The subscriber shall be entitled to a one-time
enrolment fee, granting access to all courses offered by us, including any new
courses added to the platform in the future.

10.6.3: Subscribers shall be entitled to unlimited access to
all courses, access to all career certificate bundles, a free student ID card,
and many more benefits offered by us.

10.6.4: The subscriber shall not be allowed to transfer the
lifetime access to any third party.

10.6.5: In the event that a learner purchases a lifetime
subscription at a discounted price from Wisdom Learning, the learner’s right to
seek a refund for any reason shall be null and void consequent to the purchase
of the aforementioned lifetime subscription at a discounted price.

10.6.6: Upon purchasing a lifetime subscription from Wisdom
Learning and upon completion of 50% or more of multiple courses, the learner
shall be ineligible to request a refund from Wisdom Learning, regardless of the
cause.

10.6.7: Wisdom Learning reserves the right to cancel the
lifetime access of the Subscriber in the event of a breach of our terms and
conditions.

11. Course
    Exchange

11.1. You can exchange your course once if you haven’t taken
any certificate for your course. Once you have exchanged the course you can’t
exchange it again. 

12. Technical
    Support

12.1. If the Client experience problems in deploying the
Service Provider’s web-based application the Service Provider will work with
the Client to resolve the problem in accordance with the SLA. This includes,
within normal business hours, telephone and email support, support via a remote
desktop session and liaison with the Client’s IT department/provider as the
Service Provider deems necessary.

12.2. In situations where it is deemed that the
configuration of the Client’s computer or IT infrastructure is having a
detrimental effect on the performance of the Service Provider’s application
(for example the Client may use an unsupported device/browser, a thin client,
have a proxy or firewall which is blocking access to program resources) the
Service Provider cannot continue to provide inclusive technical support.

12.3. In such a scenario the Service Provider can pass the
Client on to it’s recommended IT support partner (hourly rates available on
request) who will be able to work directly with the Client to rectify any
issues with it’s system. Alternatively, the Client can consult with it’s own IT
support partner for a resolution.

12.4. For providing a better learning experience for the
clients, some requests might be seen by a community expert outside the company.
Please don’t share any sensitive information.