Module 1: What is Change?

• Understand the change cycle and its significance in organisational dynamics.
• Identify and differentiate between the three critical phases of change: initiation, implementation, and stabilisation.
• Demonstrate the ability to navigate the transition zone and neutral zone effectively.
• Recognise the importance of setting a strong foundation during the beginning of change initiatives.

Module 2: The Human Reaction to Change

• Analyse the role of control in how individuals react to change and apply strategies to address it.
• Evaluate the impact of the pace of change on individuals and organisations, and align it with readiness.
• Apply the four-room apartment model to understand and manage the emotional and psychological aspects of change.

Module 3: Adapting to Change

• Effectively address and mitigate resistance to change.
• Identify various forms of resistance and tailor strategies to address each type.
• Cultivate personal adaptability and resilience as crucial competencies in change management.

Module 4: Strategies for Dealing with Anger

• Manage anger constructively and prevent it from hindering the change process.
• Apply relaxation techniques to reduce stress and anger.
• Enhance communication skills, including active listening and assertiveness, to manage conflicts during change.

Module 5: Performance Management

• Navigate the performance management process, from setting expectations to providing feedback.
• Utilise a performance management checklist for guidance.
• Conduct effective performance reviews that support change initiatives.

Module 6: Crisis Management

• Define and recognise crises within organisations.
• Conduct a crisis audit to assess readiness and vulnerabilities.
• Develop a crisis response process, including roles and communication protocols.

Module 7: Stress Management

• Apply mental strategies for stress reduction and resilience.
• Make positive personal changes to reduce stress levels.
• Implement a triple-pronged approach to stress management (physical, mental, and emotional).
• Recognise and manage workplace stress effectively through stress inventory and logging.

Module 8: Succession Planning

• Understand the value and importance of succession planning.
• Define a comprehensive succession plan and its key elements.
• Gather essential information and forecast talent needs for successful succession planning.

Module 9: Creating a Positive Work Environment

• Identify and create the characteristics of a positive work environment.
• Manage conflicts effectively to maintain a positive workplace during change.
• Proactively prevent problems and foster a culture of collaboration and positivity.