Preview of Advanced Customer Service
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Module 1: Introduction to Advanced Customer Service
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Module 2: Advanced Communication Skills
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Module 3: Problem Solving and Critical Thinking
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Module 4: Customer Retention Management (CRM) )and Loyalty
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Module 5: Digital Customer Service
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Module 6: Managing High-Stress Situations
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Module 7: Cultural Competence in UK Customer Service
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Module 8: Measuring and Enhancing Service Quality
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Module 9: Advanced Customer Complaint Handling
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Module 10: Leadership in Customer Service
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Get Your Certificate & Transcript
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