Administration

Categories Admin, secretarial & PA, Business, Development

Are you looking to enhance your administrative skills and advance your career in the UK? Wisdom Learning UK offers an expertly designed Administration course, tailored to meet the evolving needs of today’s business environment. With a host of benefits including free student support, a complimentary certificate upon completion, and a curriculum that’s both up-to-date and UK-specific, this course stands out as an ideal choice for professionals seeking to elevate their administrative capabilities.

Have a comprehensive understanding of the fundamentals of business administration.
Be able to effectively manage administrative tasks including planning, scheduling, and record-keeping.
Develop strong communication and presentation skills, essential for any administrative role.
Gain proficiency in key office software, crucial for modern administrative work.
Understand the principles of conflict resolution and creating a positive work environment.

Course Curriculum

Module 1 Basic Principles of Administration
● The Business Environment ● Types of Business and Their Ownership ● Corporations ● Cooperatives ● Partnerships ● Sole Traders

Basic Principles of Administration

Module 2 Goals Setting
● Understanding the Importance of Goal Setting ● Creating Your Vision Statement ● The Bucket Principle ● Identifying Goals

Module 3 Effective Planning & Scheduling
About the Work Breakdown Structure ● The Role of a Work Breakdown Structure ● Estimating Tips and Techniques ● Tips for Increasing Estimation Accuracy ● Types of Network Diagrams

Module 4 Organising Meetings
● Anatomy of a Meeting ● Types of Corporate Meetings ● Common Problems When Scheduling Meetings

Module 5 Keeping Accurate Records
● How to Alphabetize for Filing and Indexing ● Individual or Personal Names ● File Cabinets

Module 6 Writing Business Letters
Business Documents ● Beginning the Letter ● Closing the Letter ● Hyperlinks in Email Messages

Module 7 Other Written Communication
● Reports ● Memorandum Report ● Report Templates ● Editing and Proofreading

Module 8 Minute Taking
The Role Of A Minute Taker ● Minutes Styles & Recording Information ● Techniques For Preparing Minutes ● Developing Active Listening Skills

Module 9 Time Management
● Prioritising Your Time ● Setting Goals ● Planning Wisely

Module 10 Stress Management
Understanding Stress ● Strategies to Manage stress ● Time Management

Module 11 Telephone Skills
Telephone Usage ● Telephone Manners ● Telephone Etiquette Tips ● Domestic LongDistance Calls

Module 12 Communication Skills
● Asking Questions ● Probing ● Listening Skills

Module 13 Presentation skills
Good Preparation ● Starting and Ending Your Presentation ● Visual Aids

Module 14 Dealing with Difficult People Conflict Resolution
Defining Conflict ● Types of Conflict ● Conflict Outcomes ● Paraphrasing Skills ● Probing Techniques

Module 15 Creating a Positive Work Environment
What Does a Positive Environment Look Like? ● What Can I Do? ● Team Player

Module 16 MS office 2016
MS Word ● MS Excel ● MS PowerPoint ● MS Outlook ● Access

Add this certificate to your resume to demonstrate your skills & increase your chances of getting noticed.

Level

All Levels
Duration

10 hours
Last Updated

December 18, 2023
Enrollment validity

Enrollment validity: 365 days
Certificate

Certificate of completion

A course by

Wisdom Learning

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Who is This Course For?

This course is ideal for:

Individuals aspiring to administrative roles in various sectors.
Current administrative professionals seeking to update their skills.
Career changers looking to enter the field of business administration.
Entrepreneurs and small business owners wanting to manage their administrative tasks more effectively.

Career Path

With the skills acquired from Wisdom Learning UK’s Administration course, numerous career paths become accessible, including:

Administrative Assistant
Office Manager
Executive Assistant
Personal Assistant
Receptionist
Human Resources Administrator

Additionally, the skills learned in this course can also support roles in project management, event coordination, and customer service.

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Administration

What I will learn?

Course Curriculum

Module 1 Basic Principles of Administration ● The Business Environment ● Types of Business and Their Ownership ● Corporations ● Cooperatives ● Partnerships ● Sole Traders

Basic Principles of Administration

Module 2 Goals Setting ● Understanding the Importance of Goal Setting ● Creating Your Vision Statement ● The Bucket Principle ● Identifying Goals

Goals Setting

Module 3 Effective Planning & Scheduling About the Work Breakdown Structure ● The Role of a Work Breakdown Structure ● Estimating Tips and Techniques ● Tips for Increasing Estimation Accuracy ● Types of Network Diagrams

Effective Planning & Scheduling

Module 4 Organising Meetings ● Anatomy of a Meeting ● Types of Corporate Meetings ● Common Problems When Scheduling Meetings

Organising Meetings

Module 5 Keeping Accurate Records ● How to Alphabetize for Filing and Indexing ● Individual or Personal Names ● File Cabinets

Keeping Accurate Records

Module 6 Writing Business Letters Business Documents ● Beginning the Letter ● Closing the Letter ● Hyperlinks in Email Messages

Writing Business Letters

Module 7 Other Written Communication ● Reports ● Memorandum Report ● Report Templates ● Editing and Proofreading

Other Written Communication

Module 8 Minute Taking The Role Of A Minute Taker ● Minutes Styles & Recording Information ● Techniques For Preparing Minutes ● Developing Active Listening Skills

Minute Taking

Module 9 Time Management ● Prioritising Your Time ● Setting Goals ● Planning Wisely

Time Management

Module 10 Stress Management Understanding Stress ● Strategies to Manage stress ● Time Management

Stress Management

Module 11 Telephone Skills Telephone Usage ● Telephone Manners ● Telephone Etiquette Tips ● Domestic LongDistance Calls

Telephone Skills

Module 12 Communication Skills ● Asking Questions ● Probing ● Listening Skills

Communication Skills

Module 13 Presentation skills Good Preparation ● Starting and Ending Your Presentation ● Visual Aids

Presentation skills

Module 14 Dealing with Difficult People Conflict Resolution Defining Conflict ● Types of Conflict ● Conflict Outcomes ● Paraphrasing Skills ● Probing Techniques

Dealing with Difficult People Conflict Resolution

Module 15 Creating a Positive Work Environment What Does a Positive Environment Look Like? ● What Can I Do? ● Team Player

Creating a Positive Work Environment

Module 16 MS office 2016 MS Word ● MS Excel ● MS PowerPoint ● MS Outlook ● Access

MS office 2016

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Who is This Course For?

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Module 1 Basic Principles of Administration
● The Business Environment ● Types of Business and Their Ownership ● Corporations ● Cooperatives ● Partnerships ● Sole Traders

Module 2 Goals Setting
● Understanding the Importance of Goal Setting ● Creating Your Vision Statement ● The Bucket Principle ● Identifying Goals

Module 3 Effective Planning & Scheduling
About the Work Breakdown Structure ● The Role of a Work Breakdown Structure ● Estimating Tips and Techniques ● Tips for Increasing Estimation Accuracy ● Types of Network Diagrams

Module 4 Organising Meetings
● Anatomy of a Meeting ● Types of Corporate Meetings ● Common Problems When Scheduling Meetings

Module 5 Keeping Accurate Records
● How to Alphabetize for Filing and Indexing ● Individual or Personal Names ● File Cabinets

Module 6 Writing Business Letters
Business Documents ● Beginning the Letter ● Closing the Letter ● Hyperlinks in Email Messages

Module 7 Other Written Communication
● Reports ● Memorandum Report ● Report Templates ● Editing and Proofreading

Module 8 Minute Taking
The Role Of A Minute Taker ● Minutes Styles & Recording Information ● Techniques For Preparing Minutes ● Developing Active Listening Skills

Module 9 Time Management
● Prioritising Your Time ● Setting Goals ● Planning Wisely

Module 10 Stress Management
Understanding Stress ● Strategies to Manage stress ● Time Management

Module 11 Telephone Skills
Telephone Usage ● Telephone Manners ● Telephone Etiquette Tips ● Domestic LongDistance Calls

Module 12 Communication Skills
● Asking Questions ● Probing ● Listening Skills

Module 13 Presentation skills
Good Preparation ● Starting and Ending Your Presentation ● Visual Aids

Module 14 Dealing with Difficult People Conflict Resolution
Defining Conflict ● Types of Conflict ● Conflict Outcomes ● Paraphrasing Skills ● Probing Techniques

Module 15 Creating a Positive Work Environment
What Does a Positive Environment Look Like? ● What Can I Do? ● Team Player

Module 16 MS office 2016
MS Word ● MS Excel ● MS PowerPoint ● MS Outlook ● Access