What I will learn?

• Understanding Consumer Awareness: Participants will comprehend the concept of consumer awareness, recognising its importance in making informed choices and promoting ethical business practices.
• Knowledge of Consumer Rights: Participants will be well-versed in fundamental consumer rights, including the right to safety, information, choice, and redress. They will understand how these rights protect consumers in various transactions.
• Comprehension of Consumer Responsibilities: Participants will understand their responsibilities as consumers, including making informed decisions, using products responsibly, and reporting unethical practices.
• Knowledge of the Consumer Rights Act (UK): Participants will have a deep understanding of the Consumer Rights Act in the United Kingdom, including the rights to repair, replace, and receive goods within a reasonable time frame. They will know how to assert their rights under this legislation.
• Awareness of International Consumer Protection: Participants will gain insight into international consumer protection efforts, such as the International Consumer Protection and Enforcement Network (ICPEN) and United Nations Guidelines for Consumer Protection.
• Understanding Consumer Contracts: Participants will be proficient in understanding consumer contracts, including their essential elements, the consequences of not signing, contract terms, and breach of contract.
• Knowledge of GDPR: Participants will have a thorough understanding of the General Data Protection Regulation (GDPR), including customer-service requirements, data privacy rights, and the controversies associated with GDPR compliance.
• Identification and Prevention of Fraud: Participants will recognise various forms of fraud, including identity theft, mortgage fraud, investment scams, and more. They will learn how to identify signs of fraud and protect themselves from falling victim to fraudulent activities.
• Awareness of Financial Vulnerability: Participants will understand what makes a customer financially vulnerable, the consequences of poor support for vulnerable consumers, and the legal obligations of financial service providers in assisting vulnerable clients.
• Protection from Fraud: Participants will learn practical strategies and best practices for protecting themselves from identity theft and other forms of fraud in the digital age.