Upon successful completion of this counselling course, participants will:

Module 1: An Introduction to Counselling

1. Understand counselling as a profession and its primary goals.
2. Differentiate between counselling and guidance.
3. Grasp essential counselling concepts.
4. Recognise the qualities, capabilities, and characteristics of an effective counsellor.
5. Comprehend the counselling process and its stages.
6. Identify and debunk common counselling myths.
7. Gain insights into when individuals should seek counselling.

Module 2: The Counselling Process

1. Navigate through the five stages of the counselling process.
2. Address frequently asked questions (FAQs) related to counselling.
3. Demonstrate a comprehensive understanding of the counselling process.

Module 3: Coaching and Mentoring

1. Define coaching and mentoring and distinguish between them.
2. Apply effective techniques for matching mentors and mentees.
3. Develop foundational coaching skills.

Module 4: Counselling-Based Communication Skills

1. Recognise and overcome communication barriers.
2. Master active listening skills.
3. Utilise effective questioning techniques.

Module 5: Understanding Body Language

1. Interpret and respond to nonverbal cues and facial expressions.
2. Foster positive relationships through nonverbal communication.

Module 6: Developing Listening Skills

1. Implement the basics of active listening.
2. Understand the communication process and its role in counselling.

Module 7: Developing Facilitation Skills

1. Prioritise physical security goals in group settings.
2. Protect people and property in a counselling environment.
3. Demonstrate proficiency in security planning considerations and approaches.
4. Apply principles of crime prevention through environmental design (CPTED), territorial reinforcement, and natural access control.

Module 8: Interpersonal Skills

1. Exhibit enhanced communication skills.
2. Employ probing techniques for deeper client engagement and exploration.

Module 9: Emotional Intelligence

1. Trace the historical development of emotional intelligence.
2. Define emotional intelligence and its core components.
3. Apply the EI (Emotional Intelligence) blueprint.
4. Differentiate between optimism and pessimism.
5. Utilise the VET process (valuing, empathising, and tolerating) for emotional management.

Module 10: Negotiation Skills

1. Practice negotiation skills effectively.
2. Navigate the negotiation phases with confidence.
3. Handle high-impact moments in negotiation adeptly.

Module 11: Organisational Skills

1. Appreciate the importance of the business environment.
2. Recognise various types of business environments.
3. Understand social responsibility and ethical considerations within a counselling context.

Module 12: Anger Management

1. Define anger and its dimensions.
2. Identify the costs and pay-offs associated with anger.
3. Assist clients in developing healthier anger management strategies.

Module 13: Stress Management

1. Understand stress, its causes, and its impact.
2. Implement stress management strategies, including time management techniques.