What I will learn?

• Understand Facility Management Principles: Gain a comprehensive understanding of facility management, including its core principles, types of organisations that require it, and considerations for organising a facility management department.
• Develop Personnel Skills: Recognise the personality traits and skills necessary for facility personnel and leadership roles within facility management.
• Plan Strategically: Learn how to create strategic and annual plans, as well as annual work plans, to effectively manage facilities and resources.
• Manage Operations and Maintenance: Acquire the knowledge and skills required to efficiently manage day-to-day operations, human resources, communications, and maintenance tasks within a facility.
• Master Vendor Management: Understand the vendor management process, from identifying the right suppliers to systematic training needs analysis and materials management computerization.
• Navigate Contracting: Familiarise yourself with essential contract elements and the different types of contracts used in facility management, enabling you to select the most suitable contract type for specific situations.
• Excel in Project Management: Develop expertise in project management by learning about project life cycles, resource allocation, risk planning, and effective communication in project management.
• Ensure Quality in Projects: Implement quality management practices, including quality policy determination, benchmarking, quality assurance, quality audits, and quality control, to maintain high standards in facility projects.
• Supervise Effectively: Hone your supervisory skills, including active listening, questioning techniques, and effective communication, to manage facility personnel efficiently.
• Manage Human Resources: Gain an in-depth understanding of human resource management functions, ethics, and their role within the facility management context.
• Foster Effective Teamwork: Develop the ability to build and manage effective teams, establish norms, create team contracts, and build trust among team members.
• Enhance Organisational Skills: Learn techniques to promote organisational skills, including achieving personal mastery, working with mental models, and adopting a systems thinking approach within a learning organisation.
• Motivate Your Workforce: Understand motivational aspects, reward systems, incentive strategies, wage structures, and how to develop effective pay structures.
• Improve Communication: Enhance communication skills, including understanding communication styles, creating a positive self-image, and practicing assertiveness in the workplace.
• Resolve Conflicts: Equip yourself with conflict resolution tools and techniques, enabling you to handle challenging situations, conduct difficult conversations, and build positive relationships.
• Prepare for Emergencies: Develop the knowledge and skills to estimate the probability of occurrence, plan for emergencies, categorise emergencies, and fulfil responsibilities during facility emergencies and security incidents.
• Enhance Facility Security: Implement facility security measures, understand natural access control, conduct vulnerability assessments, and protect people and property effectively.
• Promote Sustainability: Embrace sustainability principles, set future targets, and adopt a holistic approach to sustainability within an organisation, including reporting and reviewing progress.